Privacy Policy

We may collect the following types of personal information:

• Account Information: Name, email address, company name, job title, and contact information
• Authentication Data: Login credentials, security questions, and two-factor authentication details
• Billing Information: Payment card details, billing address, and transaction history
• Communication Data: Messages, support tickets, and feedback you provide to us

• Usage Data: How you interact with our platform, features used, and performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and system performance data
• Cookies and Tracking: Session cookies, analytics cookies, and preference settings

When you use our RAG platform, you may upload, connect, or process various types of data including:

• Documents, files, and databases you connect to our platform
• Web content and external data sources you integrate
• AI model training data and custom configurations
• Generated content and AI responses from your applications

• Provide, maintain, and improve our RAG AI platform
• Process and analyze your data to generate AI responses
• Enable data source connections and AI model deployments
• Provide customer support and technical assistance

• Process payments and manage billing
• Send important service updates and notifications
• Conduct security monitoring and fraud prevention
• Comply with legal obligations and regulatory requirements

• Analyze usage patterns to improve platform performance
• Develop new features and AI capabilities
• Conduct research and development for enhanced AI models
• Provide personalized recommendations and insights

We implement enterprise-grade security measures to protect your data:

• Encryption: End-to-end encryption for data in transit and at rest
• Access Controls: Role-based access controls and multi-factor authentication
• Infrastructure Security: Secure cloud infrastructure with regular security audits
• Data Isolation: Strict data segregation between different customers
• Monitoring: 24/7 security monitoring and incident response

Your data is processed securely within our platform:

• Data is processed only for the purposes you've authorized
• We do not use your data to train our general AI models without explicit consent
• Data is retained only as long as necessary for service provision
• You maintain full control over your data and can delete it at any time

We may share information with trusted third-party service providers who assist us in:

• Cloud infrastructure and hosting services
• Payment processing and billing management
• Customer support and communication tools
• Analytics and performance monitoring

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your information

• Opt out of marketing communications at any time
• Choose your preferred communication channels
• Manage notification settings in your account

• Control which data sources are connected to your AI applications
• Manage AI model configurations and processing parameters
• Set data retention policies for your processed information